1. Parties And Acceptance
These terms apply between The Holidays Group or the CRM operator named on the invoice and the customer organization that creates, tests, pays for, administers, or uses a CRM workspace. By creating a workspace, signing in, accepting a trial, paying an invoice, or using the CRM, the customer accepts these terms.
2. Workspace Account
The customer is responsible for company details, admin users, passwords, role permissions, branch access, records uploaded by users, billing contacts, integrations, and all activity performed through the workspace. The customer must keep at least one active admin and remove access for people who no longer need it.
3. Permitted Business Use
The CRM may be used for lawful HR, recruitment, attendance, payroll support, sales, accounts, GST invoicing, supplier management, inventory, travel operations, customer support, calling, messaging, document management, automation, reporting, and business follow-up workflows.
4. Trial And Subscription
A trial workspace may be provided for evaluation. Trial features, users, modules, storage, calls, messages, gateway use, automations, and support may be limited. After trial expiry, the customer may select a paid plan and pay through available UPI AutoPay, card mandate, payment link, or approved manual payment options inside the CRM.
5. Customer Responsibilities
- Use the CRM only for lawful business activity.
- Inform employees, candidates, customers, passengers, suppliers, and other contacts before processing their data where required.
- Capture consent or proper authority before using live camera attendance, location attendance, call recording, SMS, WhatsApp, email automation, KYC, payment reminders, or document collection.
- Review invoices, GST reports, payroll-support calculations, letters, automations, and dashboards before taking final action.
- Keep third-party credentials, API keys, OAuth secrets, SMTP passwords, and payment gateway keys secure.
6. Data Ownership And Privacy
Customer workspace data remains the customer's operational data. The CRM operator may process it to provide, secure, support, bill, back up, improve, and legally protect the service. Use of data is also governed by the public Privacy Policy.
7. Roles, Permissions, And Audit
The CRM supports Super Admin, Admin, department admin, manager, recruiter, sales, accounts, operations, employee, and custom permissions. Customers must apply least-privilege access. The CRM may log user changes, role changes, approvals, document acknowledgements, invoice actions, payment follow-ups, communication activity, automation activity, comments, and login events for accountability.
8. Third-Party Integrations
Google OAuth, Twilio, Razorpay, SMTP, WhatsApp, storage, KYC providers, hosting, government or official identity services, airlines, hotels, and other partner services are subject to their own approval, availability, rules, pricing, uptime, compliance, and data practices. The CRM cannot guarantee third-party services will always approve, remain available, or work without changes.
9. Payments, Mandates, And Taxes
Plan fees, seats, modules, setup, implementation, migration, training, support, SMS, calls, WhatsApp, emails, storage, KYC, gateway charges, and customization fees may apply. GST, TDS, withholding, bank charges, gateway charges, or other taxes may be added where applicable. Failed or overdue payments may lead to reminders, limited access, suspension, or recovery follow-up.
10. Cancellation And Refunds
Customers can request cancellation through billing or support. Cancellation normally takes effect at the end of the paid billing period unless a written agreement says otherwise. Setup fees, consumed usage, payment gateway charges, custom work, migration, training, and already-used subscription periods are generally non-refundable. Refunds or credits may be considered for duplicate payment, billing error, or verified service non-provision, subject to gateway, tax, and bank rules.
11. Acceptable Use
The CRM must not be used for illegal travel activity, unlawful employment action, fraud, harassment, impersonation, spam, credential sharing, malware, scraping government portals, unauthorized data access, misleading communications, storing stolen identity data, or bypassing consent, telecom, payment, or provider rules. High-risk or abusive accounts may be suspended or restricted.
12. Service Availability And Changes
The platform is provided with reasonable operational care. Maintenance, internet failure, hosting issues, payment gateway downtime, telecom provider issues, third-party changes, security incidents, force majeure, or customer configuration errors may affect availability. Features, modules, plan limits, policies, and pricing may be updated with reasonable notice where practical.
13. Compliance And Professional Review
The CRM supports business workflows but does not replace legal, tax, payroll, labour, telecom, travel, visa, KYC, accounting, or government advice. Customers must verify generated documents, GST invoices, payroll calculations, HR letters, recovery notices, warnings, appointment letters, offer letters, and reports before use in live legal or financial situations.
14. Security Incidents
Suspected unauthorized access, wrong permission, credential exposure, payment fraud, telecom abuse, data leakage, or account misuse must be reported quickly. The customer and CRM operator should cooperate on investigation, containment, password resets, log review, provider notification, notices, and corrective action.
15. Liability
To the maximum extent permitted by applicable law and the agreed invoice or order form, liability is limited to direct proven losses and excludes indirect, special, punitive, loss of profit, loss of business, loss of data, or third-party claim losses except where law does not allow exclusion.
16. Dispute Process
Disputes should first be escalated through support and management review. Any final governing law, arbitration, jurisdiction, and venue wording should be confirmed in the customer's signed commercial agreement or invoice terms.
17. Updates To These Terms
These terms may be updated as the CRM, laws, integrations, pricing, modules, or operating practices change. The latest public version will be available on this page. Continued use after notice means the customer accepts the updated terms.